Kings and Queens Fashion TT - Company Policy
Welcome to Kings and Queens Fashion TT, where style meets exceptional service. Our policies are designed to ensure a seamless shopping experience while prioritizing customer satisfaction, product quality, and data security. Please review our detailed policies below.
Contact Information
Phone: 1-868-365-0805
Email: [email protected]
Our customer service team is available during business hours to assist with inquiries, support, or feedback.
Returns Policy
We want you to love your purchases. However, if an issue arises, our return policy ensures clarity and fairness.
- Â Timeframe for Returns:
 Requests must be initiated within 24 hours of receiving your package.
 Eligibility for Returns:
 Items must be unused, and in their original packaging. For hygiene and safety reasons, we cannot accept used products. - Return Process:
Contact us at [email protected] or 1-868-365-0805.
Include your order number, reason for the return, and supporting photos (if applicable).
Approved returns will receive further instructions. - Refunds:
Once the return is received and verified, refunds will be processed within 5-7 business days to the original payment method.
Cancellations Policy
- Â Cancellation Window:
Customers can cancel their order within 12 hours of purchase without penalty.
For Cash on Delivery (COD) orders, canceled orders will require full prepayment for future purchases. - Cancellation Process:
Contact us at [email protected] or 1-868-365-0805 with your order details.
Once confirmed, refunds will be issued for paid orders.
Delivery Policy
- Â Accurate Address Information:
Ensure all delivery details are correct during checkout to avoid issues.
An additional fee of $25.00 TTD will apply for reshipping due to incorrect addresses. - Delivery Timelines:
Delivery times vary depending on location. Local deliveries typically take 2 business days, TOBAGO typically take 5 – 7 business days while international deliveries may take longer. - Trusted Courier Services:
We work with reliable couriers to ensure timely and secure delivery.
Quality Assurance Policy
- At Kings and Queens Fashion TT, we prioritize the quality of our products:
Damaged or Defective Products:
Contact us within 24 HOURS of receiving the product for assistance with a replacement or refund.
Additional information or photos may be required to process claims quickly.
Privacy Policy
- Â Data Collection and Use:
We collect personal information (name, contact details, and payment information) to process orders, improve our services, and provide customer support. - Â Data Security:
Your information is securely stored and protected in compliance with the Consumer Protection and Safety Act of Trinidad and Tobago. - Third-Party Sharing:
We do not sell or share customer information with third parties for marketing purposes without consent.
Terms and Conditions
- By accessing our website or making a purchase, you agree to abide by the following terms:
Website Use:
Includes purchasing products, participating in promotions, and interacting with website features. - Key Provisions:
Intellectual property rights, disclaimers of warranties, and limitations of liability apply.
Dispute resolution mechanisms and governing law adhere to Trinidad and Tobago’s jurisdiction.
Customer Service Policy
We are committed to providing exceptional customer service:
Inquiries and Support:
Contact us via email or phone for prompt assistance.
Feedback:
We welcome customer feedback to improve our products, services, and overall experience.
Compliance Policy
We adhere to all relevant laws governing consumer protection, privacy, and ethical business practices. Our policies are regularly updated to meet evolving industry standards and legal requirements.
Thank you for choosing Kings and Queens Fashion TT. We are excited to serve you and enhance your shopping experience.
Warm regards,
The Kings and Queens Fashion TT Tea